|
| | | Frequently Asked Questions (F.A.Q.)
CLICK ON LINKS BELOW FOR ANSWERS TO YOUR QUESTIONS:
FIRST TIME BUYERS:
"WILL I HAVE TO PAY TAX ON MY ORDER?"
"I AM A FIRST TIME BUYER WITH GIBRALTAR"
HOW CAN I LOOK UP WHAT OTHER CUSTOMERS SAY ABOUT GIBRALTAR FURNITURE?
DO YOU HAVE A SHOWROOM?
QUALITY:
WHAT IS THE DIFFERENCE BETWEEN YOU AND DWR?
HOW DO YOUR REPRODUCTIONS COMPARE TO HERMAN MILLER AND KNOLL PRODUCTS?
WHAT KIND OF LEATHER DO YOU USE AND WHERE IS IT FROM?
ARE YOUR CLASSIC PRODUCTS COPIES OR ORIGNIALS?
WHERE ARE YOUR REPRODUCTIONS MADE?
DISCOUNTS:
DO YOU OFFER DISCOUNTS TO DESIGNERS & ARCHITECTS?
DO YOU OFFER DISCOUNTS TO RESELLERS?
CAN SPECIAL OFFERS BE COMBINED?
SHIPPING:
HOW DO YOU SHIP?
WHAT WILL THE SHIPPING CHARGES BE FOR MY PURCHASE?
WHY IS MY SHIPMENT TAKING LONGER THAN EXPECTED?
WHAT DO I DO IF AN ITEM IS DAMAGED?
DELIVERY/FREIGHT:
CAN YOU SHIP TO ME INTERNATIONALLY?
WHAT IS STANDARD DELIVERY TIMETABLE?
HOW LONG WILL DELIVERY TAKE?
WHAT ABOUT FREIGHT DAMAGES?
HOW ABOUT HIDDEN DAMAGES?
HOW DO I REPORT FREIGHT DAMAGES?
IS GIBRALTAR A FREIGHT COMPANY?
HOW ABOUT INSIDE DELIVERY FOR RESIDENCES?
THE WEBSITE/OUR PRODUCTS:
HOW DO I USE THE WEBSITE?
WHY DO YOU HAVE DIFFERENT VERSIONS OF THE SAME PRODUCTS AT DIFFERENT PRICES?
WHAT IS THE YAHOO BUYER PROTECTION PROGRAM?
IS YOUR WEB SITE SECURE?
DO YOU HAVE A CATALOG?
NEED MORE INFORMATION ABOUT GIBRALTAR FURNITURE?
ORDERS/TAX/RETURNS:
DO YOU CHARGE SALES TAX?
HOW DO I RETURN ITEMS?
WHAT IS YOUR RETURN POLICY?
HOW DO I CANCEL AN ORDER?
HOW MUCH IS THE LATE PAYMENT FEE?
WHAT ARE YOU DISCOUNTS FOR MULTIPLE ORDERS OF THE SAME MODEL?
Q: WILL I HAVE TO PAY TAX ON MY ORDER?
A: All orders in every state outside of California are 100% tax free!
I AM A FIRST TIME BUYER WITH GIBRALTAR...
For a limited time only we are offering first time customers a discount on your purchase. Simply mention "First time buyer" on your phoned in order and we will adjust the price on your total.
Q: HOW CAN I LOOK UP WHAT OTHER CUSTOMERS SAY ABOUT GIBRALTAR FURNITURE?
A: Thousands of customers have bought from Gibraltar since we started in 1965. Visit our Customer Testimonials Page (click here) to read what some of our customers are saying about their experience ordering from Gibraltar.
Q: DO YOU HAVE A SHOWROOM?
A: We represent several hundred different lines. Many of our product lines have local showrooms where you can feel, see, and touch our furniture. Please contact us and we can direct you to a showroom if you live in a major city.
In addition we have a showroom for our classic line located in Las Vegas, Nevada in the World Market Center for our west coast customers.
Our model is just like Amazon.com. We ship factory direct to speed up your purchases and keep our prices as low as possible. Our goal is to offer Design Within Reach style products at wholesale prices. Therefore, we encourage shoppers to go to DWR to compare our similar products and services. You can decide if you want to pay retail at DWR or wholesale at Gibraltar.
Our Beverly Hills sales office is open to the trade alone. We do not have a brick-and-mortar showroom available to the general public. This reduction in overhead allows us to provide tremendous price discounts for savvy internet shoppers. Our retail showroom is our web store.
We encourage our customers to go to stores like DWR to see similar styles and designs. DWR is a good resource for customers who want to purchase product at full retail prices.
Also, we respect and fiercely protect each of our clients' privacy. Therefore, we do not provide referrals. However our products are sold daily in hundreds of stores all across the world. If you buy our goods at such an outlet you will be paying for a mark up. If you purchase the same item from us you will be getting your furniture at a discount, factory direct, wholesale level.
You will save a substantial amount of money by buying from us. All Gibraltar buyers avoid middle man mark ups. You will also be getting wholesale delivery rates as well. In addition your purchases will be tax free in every state outside of California.
We do understand your concern about buying products over the internet. Therefore, we protect all purchases with a “Hassle Free”, no questions asked, 7 day return policy. All sales come complete with the Yahoo Buyers protection plane. This insurance if provided by Lloyds of London, at no extra cost, and covers every purchase.
We have heard many horror stories about customer issues re poor quality products sold at a cheap price. We avoid all of these items and we only import from superior manufactures that offer warranties and high quality products. We want to keep you as a customer and we know that the best way to do so is to provide the best items at the lowest price. Gibraltar has been in business for half a century. Our reputation has been built on a bed rock of customer satisfaction, repeat business, and quick service. .
If you are a bona fide furniture retailer, you may visit us at our showrooms in Highpoint, North Carolina and San Francisco, California during the biannual furniture trade shows. These showrooms are open to the trade only and the general public is not allowed.
Q: WHAT IS THE DIFFERENCE BETWEEN YOU AND DWR?
A: Our products are similar in design, construction, scale, and materials to the higher priced DWR versions. The major difference is the amount of money that you will be saving by selecting our items vs. the DWR editions. Plus on may items we offer an exclusive upgrade on all of our frames that DWR does not offer.
DWR uses black pig iron that is dipped in chrome for their classic pieces. We think our customers deserve a higher grade of product than this. Therefore we require our factories to use stainless steel frames that are buffed to a highly polished finish instead. For instance we use imported, heavy gauge, all stainless steel, highly polished 12 MM frames on all of our Barcelona pieces.
This costs us far more, but the result is well worth this extra effort. The end product lasts a lifetime and is very durable. In comparison DWR regular chrome plated products will start to shed and peel over the years. Plus oxidation will occur on a chrome piece whereas highly polished stainless steel is impervious to rust, oxidation, and metal corrosion.
In addition we only use 100% imported Italian leather for each and every product we manufacture. This premium full leather material is the finest that money can buy!
With DWR, Herman Miller, and Knoll you are also paying extra for the use of licensed products that adds to the price of each piece. Many of the designs that DWR, Herman Miller and Knoll sell are now in the public domain for classic Bauhaus models. In the past manufactures had to pay an extra fee for the use of these designs and the artist was paid a fee for each product that was produced. However most of these products no longer require such. But companies such as Knoll and Herman Miller did not lower their prices to reflect this change. Instead they just pocket the sum they once paid to the architect. Rather than decreasing the prices to reflect the lower production costs for these items the manufactures have decided to raise them. The only ones that are being fooled by this is the un-informed public.
DWR prices are costlier than ours in that you have to pay for all of their stores, advertising, marketing, and promotional costs. Also DWR charges taxes in all the states that they have stores in. We use the direct to the consumer model instead. Consequently you will be getting the factory direct, wholesale price, instead of the top dollar retail price that DWR offers.
Q: HOW DO YOUR REPRODUCTIONS COMPARE TO HERMAN MILLER AND KNOLL PRODUCTS?
A: We sell both factory authorized originals and reproductions at a lower price point. Either way you will end up saving money when you purchase from us as we are an internet deep discounter.
Many people ask us if our products are re-productions or Herman Miller or Knoll originals. Herman Miller, Knoll, and Gibraltar Furniture all sell re-production pieces as the originals are very valuable art pieces and reside in museums or private collections. Plus if you purchased an original edition you may not want to use such for every day use as this would be very risky practice. Therefore Herman Miller, Knoll, and Gibraltar Furniture all sell reproductions of the original design. Herman Miller and Knoll charge you more for this privilege. Gibraltar feels that the wise customer wants value, design, and purity. Therefore we charge you less for the same piece!
Many of our pieces are 100% accurate reproductions of the Knoll and Herman Miller classics. We have faithfully duplicated all of the design elements including the original dimensions, style, form, and exact materials at a fraction of the price.
For instance, all of our cushions are a perfect combination of seating softness, comfort, and linearity which insures crisp design lines. No short cuts are taken and the leather sources we use are the best in the world!
We use the Internet as our showroom in that we are a factory direct wholesale source. In a word we a comparable to Amazon.com re: our factory direct pricing.
However your purchase is risk free. We offer a hassle free, no questions asked, 7 day return policy. Your purchase is also fully guaranteed by both Lloyds of London and the Yahoo buyer’s protection plan.
Q: WHAT KIND OF LEATHER DO YOU USE AND WHERE IS IT FROM?
A: All of our imported classics are made of 100% Italian leather, manufactured in Italy, by the Mastrotto Group. Based in Arzignano (Vicenza, Italy), the Mastrotto Group is the gold standard for world wide hide production and one of the most important global sources for the creation of upholstery and leather goods. They are the exclusive source for all of the leather used in Mercedes Benz and BMW automobiles. Our premium top grain leather hides are aniline dyed and carefully turned in specially designed drums to soften them. Then a finish coat is added to protect the surfaces against all stains and fading. Our top grain leather has a fine and butter soft hand feel to it. It is both resistance to sunlight, and very easy to maintain. This product offers an excellent combination of softness, durability and consistency. Not only is this leather soft and luxurious, it can outlast fabric up to four times longer. Top grain leather is leather from the uppermost layer of a hide. It is the highest quality part of the hide. This leather is also known as semi-aniline or aniline plus.
We use only Italian first-rate quality imported European leather on all of our products. This guaranties superior quality, longevity, and unparalleled luxury. We do not use split hides in our classics collection. The Mastrotto Group is one of the world's premier leather manufacturers and produces over 3 million hides every year.
Full Grain Naked Aniline Leather is available too. Full Grain Naked Aniline leather is the softest and most expensive leather manufactured. This leather is left in its most natural/naked state after the aniline-dye process. The leathers reveal different grain patterns and other natural markings. We apply a light protective coat to seal and protect our Full Grain, Naked Leather. This skin is the finest that money can buy. We offer this upgrade in black only.
All of our imported classics feature imported high quality Stainless steel frames polished to a mirror shine. Our solid steel foundations will not rust, chip, or peel. Unlike inferior, lower quality versions with open joints and exposed screws, all our joints are fully wielded, sealed and sanded. Each piece also boosts a custom cushion system that is custom crafted by our expert craftsmen. All our cushions are made of multi-density foam, layered for the highest plush comfort and support.
If it is not imported by Gibraltar, you may not be getting excellence. All Gibraltar Design products come with proper legal labels on the cushions Many of our competitors may replicate our look and offer great prices of our architectural classics, but they use PVC piping, PVC buttons, re-constituted leather & paper-fiber straps, hard low grade foam, low grade stainless steel (that actually corrodes and rusts), poorly polished frames, low grade Chinese leathers falsely claimed as Italian leather, etc.
Gibraltar is all about quality and we will not substitute lower grades of material or use unskilled labor to make our products. Our products are some of the best in the world. We guarantee this!
Kindly let us know which color works for you, and the model number, and we will take care of the rest.
What is Pure Aniline Leather?
Pure Aniline is top grain leather that is dyed for color without any pigments applied. These hides will exhibit some natural characteristics such as healed scars, scratches, neck and belly wrinkles. Expect color variation from the swatch to the actual leather, due to the fact leather is a natural product and will absorb dye differently within the hide and from hide to hide. This leather will develop a rich patina over time and will fade with prolonged exposure to sunlight.
What is Protected Aniline Leather?
Protected aniline leather is a top grain leather that is dyed for color and then receives pigment to ensure color consistency. Without pigment a protected leather is not color consistent. The pigment also ensures fade resistance and helps the leather wear over time. A clear water based topcoat is applied for additional protection. The natural imperfections of the hide are also less noticeable. Hides average 50-55 square feet. Protected Aniline Leathers are easy to maintain and have maximum resistance to wear, soiling, and fading from light.
What is Semi-Aniline Leather?
Semi-Aniline leather is pure aniline leather that has a small amount of pigment or clear finish thus allowing the natural characteristics of the hide to still show through while offering some of the benefits of color consistency and increased wearability.
Has the leather been dyed all the way through? Is the leather drum dyed?
Aniline dyed leather is soaked in a large drum to allow the dye to penetrate all the way through the hide. This is where these terms originate. All aniline dyed leathers are drum dyed all the way through so that is if the top should scratch the layer underneath will be the same color.
How do I care for leather and how do I clean leather?
How to care for leather and how to clean leather depends entirely upon what type of leather you have. And remember, cleaning leather is an imperfect art at best. We can break this down into three categories. If you are uncertain about something don’t hesitate to ask us!
How to care for and clean Pigmented Leathers (including Protected Aniline Leathers).
Pigmented leather is the easiest to care for and to clean. In general it can be identified by its shiny and glossy surface, however there are exceptions so be careful. It requires very little care. Use lukewarm water and mild soap, but nothing abrasive. Work up some suds and go over the surface with a soft cloth. Rinse off any soap film with clean water and toweling. It may dry dull, but normal gloss can be restored by rubbing with clean toweling.
Never use saddle soap, furniture polish, oil, varnish, ammonia, or cleaning solvents.
If you get ink or lipstick on your pigmented leather there are special products that can help remove these marks. For additional care and protection consider one of our Professional Cleaning Products.
How to care for and clean Non-Pigmented Leathers (including Pure Aniline, Semi-Aniline Leathers).
Non-Pigmented Leathers are more difficult to care for and to clean. It is important to note that a Semi-Aniline Leather falls into this category even though it has a small amount of pigment in it. In general non-pigmented leather can be identified by the lack of a shiny and glossy surface, however this is not a foolproof method of identification. This type or leather tends to absorb oils and stains and develops a patina over time as the leather ages. If you get any type of food on it, get it off as best you can with a dry cloth, without wiping it into the leather, and then leave it alone! The spot should dissipate into the leather in a short time. Do not try to clean with water. Never use saddle soap, furniture polish, oil, varnish, ammonia, or cleaning solvents. For additional care at the time of purchase, and we do recommend this, especially for non-pigmented leathers, consider one of our Professional Cleaning Products
Q: ARE YOUR CLASSIC PRODUCTS COPIES OR ORIGNIALS?
A: We often get the question: "Are your pieces original?" A simple answer would be of course not, they are all currently produced, "mint in box" brand new items, not old originals.
Many of the true original ideal type case study models no longer exist. A few authentic, old originals are found in museums, or sell at astronomic, (but realistic) prices at auctions or at antique stores. Often times these pieces are often in very bad shape as a result of years of wear and tear.
Instead Gibraltar offers the highest quality reproductions, at factory direct prices on all these pieces! They are "reproductions" of old designs. Our design experts have exactly copied each and every detail and faithfully executed all of the scale, aspects, and lines of these masterpieces.
Careful attention has been given to maintaining the same look, feel, and style of the Bauhaus icons that define modernism. You will be getting a perfectly made modern art piece, crafted in the European tradition, at a price you can't beat!
In order to reproduce Bauhaus and Modern Classics pieces we work with factories that have decades of expert production experience. We use overseas factories to achieve these results. We use due diligence to insure that all the right tools are used in this process. We employ only perfect manufacturing methods in order to bend tubes and to make upholstery that keeps its shape for decades. The results are master pieces that ring true to the originals.
Despite the designers' intention to create furniture which can easily be produced mechanically, the creation of modern classics requires considerable skilled hand labor and a wide variety of different production steps.
Our overseas factories use optimum methods to reproduce these beautiful Bauhaus and Modern Classics Furniture in a way so you can enjoy them year after year.
To illustrate, we offer the Barcelona series at our store. Mies van der Rohe designed the Lounge Chair and Ottoman for the German Pavilion at the International Exhibition of 1929 in Barcelona, Spain. The "X"-shaped Mies Lounge Chair and Ottoman features sleek minimalist line styling which produces a perfect blend of art and function. Gibraltar's Mies Lounge Chair and Ottoman is made of heavy gauge solid stainless steel seamlessly welded and polished to a high luster, It features comfortable high density fire-retardant polyurethane foam wrapped in Dacron, enclosed in ticking, and encased in fine imported 100% Italian leather.
Many of the classics have undergone some construction changes since they were designed in the 20's and 30's. Todays materials and tools allow for construction as crisp as the designers envisioned, but could not necessarily achieve due to the state of yesterdays technology. Many problems have occurred in older pieces when metal fatigue has resulted in damaged frames which can no longer be used.
Our modern construction technique produces a metal frame with greater strength in its joints. This means your furniture, will be sturdier than the originals.
Our reproductions are very high quality new items designed for daily use. They are not numbered or stamped to justify the tripling of prices. If you purchase an item like this, you are actually paying for a license fee that is no longer required. The manufacture of such pieces is charging you a premium for a royalty that once went to a designer. Now that these designs have been paced into the public domain a patent payment is unnecessary. However, instead of lowering the price points on these editions the fabricators are happy to hold onto your money and pocket the difference. They will not lower their price levels to reflect this change to not offend their previous customers. Instead they are happy to charge thousands of dollars more for the same items that we sell for a fraction of the price.
All of our pieces feature high quality imported premium heavy gauge steel. Ultra-Premium #304 Solid flat bar stock Stainless Steel pieces are used in each of our units. These are then hand polished to a super brilliant chrome style finish. Our frames are NOT made using lower cost carbon steel, which may be chrome-plated hollow tubes and then bolted/screwed together. Over the years this chrome will start to peel and corrode leaving you with an ugly unit.
All of our reproductions are made using 100% imported Italian leather. Multiple colors and grades of premium top grain Italian leather are available for your design requirements. We sources our hides from the same supplier that provides leather for Mercedes Benz and BMW automobiles Every square of leather is hand selected, piped, tufted and individually sewn by expert leather craftsmen Each piece is true to form, comfortable, and feature a luxurious cushion system.
Naturally there is a range in quality of the reproductions on the market. Be assured Gibraltar are tops in quality in every possible way! Today classic furniture is produced by many different manufacturers, some with great care and attention to details, others with less care. Many lower cost releases will compromise quality by using vinyl, pig leather, or low cost Chinese inferior hides.
Copy or original? We call the items what they truly are: "reproductions" of old design, no matter who produces them today. Our items do live up to all modern expectations on appearance and durability, even under intense scrutiny. They are all New Reproductions of Modern Classics at a price that can’t be beat!
Q: WHERE ARE YOUR REPRODUCTIONS MADE?
A: We sell these products from two main sources.
1. Italian leather, Italian stainless Steel, European construction We source these models from Gordon International. We use 100% Italian Leather and 100% stainless steel frames. As Italian labor is more costly
than non -European overseas sources the cost corresponding goes up. Please visit www.gordoninternational.com for pricing info. It takes 15-20 hours to pay these chairs. Labor in Europe is about $30 per hour. This makes the total cost higher. However, we mark down all of these models and the price that you will pay will be 30% off of the list price. We deep discount all of these models as we are a factory direct internet wholesaler.
2. Italian leather, Italian stainless Steel, Non-European construction We source these models from our own overseas factory. We use 100% Italian leather and 100% stainless steel frames. As overseas labor is less expensive than European workmen the total price goes down accordingly.
It takes 15-20 hours to pay these chairs. Non-European labor is about $3 per hour. This makes the total cost lower. We deep discount all of these models as we are a factory direct internet wholesaler.
The quality is virtually the same, the materials are the same, and the end product is the same. Therefore the choice is yours.
DISCOUNTS:
Q: DO YOU OFFER DISCOUNTS TO DESIGNERS & ARCHITECTS?
A: Please note that all of our prices are already wholesale. All sale prices are factory direct rates. However we are happy to offer the following program for certified designers and architects. All purchases are tax free in every state except California
Double Dipping or Best Pricing
The Gibraltar Furniture discount policy is built on the "Best Pricing Practice"."-Therefore, discounts may not be combined with other discounts or promotions offered during company wide or individual promotional sales events such as
free shipping and on sale product prices.
Volume Discount
All customers are eligible for a discount once they reach a certain amount of purchases within one year. The amount accumulated is referred to as the customer's Year to Date (YTD). YTD includes orders placed (merchandise only) since the beginning of the current calendar year- (January 1't) plus the current order being entered (merchandise only), less returns, net exchanges, and does not include quotes, cancelled orders, tax or shipping. YTD is reset to zero at the beginning of each year.
A customer's YTD will be displayed on the customers account and is ei3sify visible during order entry. YTD amounts are updated nightly. The YTD discounts amounts are displayed below:
Calendar Year Net Product Sales Discount_
$1 to $9,999 0%
$10,000 to $24,999 7%
$25,000 to $49,999 10%
$50,000 to $74,999 12%
$75,000 to $99,999 15%
$100,000 & Above 17%
As an example, if a customer's first order merchandise total is $3000, and they are now purchasing $8000 worth of merchandise, they will receive a 7% discount on the entire $8000 order. However, the discount will not be applied to the $3000 order.
Q: DO YOU OFFER DISCOUNTS TO RESELLERS?
A: We have a special program for resellers here in the United States and for our international partners as well. Please contact us with your requirements and we will be happy to send you a discounted quote. Please see the above re volume discounts.
We can provide shipping services to all 50 states. Some our products can be shipped straight to our foreign customers. Others will need a freight forwarding service that you will have to provide on your end.
Q: CAN SPECIAL OFFERS BE COMBINED?
A: Gibraltar has the lowest prices on the internet to start with. Plus we will price match any legitimate offer that you find as well! However special offers can not be combined. This means that if we are offering a special promotional offer, like free shipping, that our additional GIB 5% discount does not apply. We do waive all taxes in every state outside of California.
Q: HOW DO YOU SHIP?
A: We use Conway, UPS, Fedex for almost all of shipments. For inside White Glove freights we use Bekins.
** MOST OF OUR LARGE FURNITURE PRODUCTS CANNOT BE DELIVERED WITH "SMALL PACKAGE" SHIPPING COMPANIES, SUCH AS UPS OR FEDEX GROUND. IN MOST CASES, WE NEED TO USE "FREIGHT" COMPANIES. WE OFFER THREE (3) TYPES OF FREIGHT SERVICE:
(1) STANDARD CURBSIDE DROP-OFF. (ONE MAN DRIVER), THIS DOCK TO DOCK SERVICE IS FAST, AND AFFORDABLE. MOST CUSTOMERS PREFER THIS METHOD. WE GENERALLY USE FEDEX FREIGHT, CONWAY, AND YELLOW FREIGHT FOR OUR DELIVERY SERVICE. WE ALSO USE BAXGLOBAL AND UPS TO SELECTED SITES. PLEASE BE PREPARED TO TAKE POSSESSION OF YOUR FURNITURE ORDER AT THE BACK OF THE
TRUCK ON THE STREET AND MOVE IT INSIDE ON YOUR OWN. THE DRIVER WILL NOT TAKE THE SHIPMENT INSIDE, CARRY IT UPSTAIRS, OR ASSEMBLE THE MERCHANDISE. PLEASE ALLOW UP TO 1-2 WEEKS FOR DELIVERY AFTER SHIPMENT FROM OUR WAREHOUSE. THE COST FOR THIS SERVICE IS LISTED FOR ALL PRODUCTS UNDER SHIPPING.
(2) INSIDE DELIVERY (ONE MAN DRIVER) THE DELIVERY COMPANY WILL TAKE YOUR ORDER INTO YOUR LOCATION AND CARRY YOUR GOODS INSIDE YOUR PLACE. NO ASSEMBLY AND NO TRASH REMOVAL SERVICES ARE INCLUDED. EXTRA CHARGES WILL APPLY FOR STAIRS. PLEASE ALLOW UP TO 2-3 WEEKS FOR DELIVERY AFTER SHIPMENT FROM OUR WAREHOUSE. THE COST FOR THIS UPGRADE WILL RANGE FROM $150 -$250, OR MORE, DEPENDING ON YOUR LOCATION AND YOUR JOB
REQUIRMENTS. THIS IS IN ADDITION TO THE STANDARD CURBSIDE DROPP-OFF RATE.
(3) "WHITE GLOVE" (TWO MAN TEAM); THIS PREMIUM SERVICE IS SLOWER AND COSTS MORE. WE WILL SET UP A SPECIALIZED DELIVERY TEAM TO INSURE A NO HASSLE FULL SERVICE JOB. THEY WILL DELIVER INSIDE YOUR HOME, UNPACK AND REMOVE PACKAGING MATERIALS. UP TO 2 FLIGHTS OF STAIRS ARE INCLUDED. UP TO
15 MINUTES OF ASSEMBLY ASSISTANCE IS INCLUDED THIS IS A POPULAR SERVICE OPTION. PLEASE ALLOW UP TO 2-4 WEEKS FOR DELIVERY AFTER SHIPMENT FROM OUR WAREHOUSE. THE COST FOR THIS UPGRADE WILL RANGE FROM $200 -$300, OR MORE, DEPENDING ON YOUR LOCATION AND YOUR JOB REQUIREMENTS. THIS IS IN
ADDITION TO THE STANDARD CURBSIDE DROP-OFF RATE.
YOU MUST SELECT WHICH DELIVERY SERVICE YOU PREFER PRIOR TO SHIPPING. IT CANNOT BE CHANGED WHILE THE ORDER IS ENROUTE.
We use only the most reputable shipping services (UPS, FedEx, BAXGLOBAL) for small packages and national trucking companies for large items. After the shipment leaves our dock, allow 7-10 business days for delivery. We will send you a tracking number via e-mail once we have such. If
you have not received a tracking number it is simply a function that this number has not been created yet.
For larger items, we recommend that you have additional help available to bring the items from the curb to inside your home or business. There is an up-charge for RESIDENTIAL HOME deliveries because the large trucking companies will have to make an extra effort to use smaller trucks and call you 1-2 days before the delivery to set-up a delivery appointment.
WHAT WILL THE SHIPPING CHARGES BE FOR MY PURCHASE?
On most items Gibraltar has already calculated a freight fee already. The delivery charge includes a 68% discount that we receive as a volume shipper. If your end delivery address is not a commercial address the shipper will add an additional residential surcharge. We will e-mail you
regarding your freight charges for any product that does not have a shipping charge attached to it.
WHY IS MY SHIPMENT TAKING LONGER THAN EXPECTED?
Post 9/11 inspections are causing unexpected delays in some of our shipments. In rare cases our containers will be delayed due to customs and other situations. In general, we only ship out items after they are in our warehouse and ready for delivery.In certain situations we will hold
an item for customers, prior to receipt of our container,to insure that our clients receive first priority delivery. After the carton is unloaded your shipment will then be rushed to you.If you do not hear from us please know that your order is on route and will arrive shortly.
WHAT DO I DO IF AN ITEM IS DAMAGED?
All of our items are examined before we crate them to insure that 100% of the goods are int in box. We will not send out any item that has a defect, blemish, or damage. Therefore, be advised that any damage that occurs will have happened in transit.
Please un crate and examine all goods upon receipt of your shipment. All merchandise should be fully inspected upon receipt for evidence of damage or shortage before acceptance. When damage or shortage occurs, refuse acceptance until the transportation agent endorses extent of damage or shortage. If external appearance has not indicated damage, but upon opening, contents are found damaged, unpacking should be stopped and an inspector of the delivering carrier should be called immediately. The inspector should indicate on the delivery receipt the exact condition of the contents.
Claims should be filed immediately by the customer. DO NOT ACCEPT RECEIPT OF GOODS IF ANY HIDDEN DAMAGE IS UNCOVERED! WE CANNOT BE HELD RESPONSIBLE FOR HIDDEN DAMAGE AFTER YOU HAVE SIGNED FOR THE RECEIPT OF GOODS.
Undamaged product can be returned within 7 days of delivery date provided it is in salable condition and is in original carton. All return freight costs are the sole responsibility of the consumer. Product not in original carton may not be returned for credit.
Special Order furniture is non-cancellable and on-returnable. Any damage claims to all carriers, freight operators, UPS, Fed Ex, and other shipping services, are the sole responsibility of the purchaser.
Receipt of this policy is your acknowledgment that you understand and agree to the above-mentioned terms and conditions.
WHAT IS STANDARD DELIVERY TIMETABLE?
UPS ground delivery runs about 7-10 working days. Plan on 2-3 weeks for freight service for shipment on larger items that cannot be sent via UPS.
If any item is out of stock the rule is to add 4 weeks additional for delivery.
We pass on our wholesale shipping rate directly to our customers. This is a 68% discount rate. Each unit is specially packed, cartoned, and cushioned to insure that your furniture arrives in perfect shape. This
service adds a few extra days but is worth it. If your delivery is delayed it is a function of the delivery service and we will do everything in our power to speed the process.
IS GIBRALTAR FURNITURE A FREIGHT COMPANY?
Gibraltar Furniture is not a freight company, and not a delivery company. Our third party freight carriers do not provide inside residential services due to insurance regulations.
We provide connections to these outside third party vendors and we do not take responsibility for their performances. We include this notice on our website, invoice, and all the e-mails we send.
WHAT IS YOUR RETURN POLICY?
You can return any standard product purchased if you are not satisfied within 7 days of the receipt of the product. After a Gibraltar inspection, if the product is returned unused in the original box, we will exchange it or offer you a refund, less a 20% restocking fee. The product must be returned to our Warehouse within 30 days of the issuance of Return Merchandise Authorization Number (RMA).
Please note that our warehouse address is different than our corporate location and no returns will be received at our PO Box address. All returned items must be packed in their original packaging including any accessories and documentation that shipped with the product. You must PREPAY ALL freight charges and/or insurance charges back to our warehouse. No returns are allowed on custom orders and discounted items. If you require a custom order to be cancelled prior to shipment, then you will forfeit your 50% deposit.
For proper credit, all returns must include the RMA number clearly marked on the outside of the package. To obtain a RMA number, you may email us at sales@gibraltarfurniture.com or call us at 310 276-8889. We will supply you with the address and RMA number after we review your case.
Unauthorized returns will be refused. We do not credit shipping and handling charges. Gibraltar recommends that you:
1) use a carrier that offers tracking and 2) either insure your package for safe return to Gibraltar Design or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to
2) use a carrier that offers tracking and 2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return in its original packaging and in new condition. Additional charges may be accessed for products returned with any missing parts and/or accessories. If your return is not due to our error, we will deduct the shipping costs from your refund. Your return may also be subject to a 20% restocking fee. You must inspect all orders immediately upon arrival. If you see any obvious damage, you must note it on the carrier�s delivery receipt and should refuse shipment. If you choose to keep it for inspection, you must note the exception(s) on the delivery receipt before you sign for it. Notify the delivery agent and contact us immediately. We will provide you with instructions on returning the damaged items and sending replacements.
HOW DO I USE THE WEBSITE?
Click on any picture for a full size image. All items are IN STOCK and available for IMMEDIATE DELIVERY. FireKing products SHIP FREE to your business address in the 48 contiguous USA! We offer shipping and distribution centers all across America.
WHAT IS THE YAHOO BUYER PROTECTION PROGRAM?
GIBRALTAR is a member of the Yahoo! Buyer Protection Program. This free package guards you against loss and protects shoppers from fraud on Yahoo! Shopping. Most items purchased through Yahoo! Shopping are covered by this program, which is backed by insurance obtained through Lloyd's of London. All credit card transactions are done over secure non-Internet telephone lines to provide 100% safety! We now accept Visa, MasterCard and American Express cards.
IS YOUR WEB SITE SECURE?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.
DO YOU CHARGE SALES TAX?
No sales tax will apply for any purchase except for the State of California. Gibraltar is required to collect sales tax for orders shipped to California Sales tax is calculated on the day of shipment and will be charged on all applicable sales.
HOW LONG WILL DELIVERY TAKE?
UPS ground delivery runs about 7-10 working days. Plan on 2-3 weeks for freight service for shipment on larger items that cannot be sent via UPS.We pass on our wholesale shipping rate directly to our customers. This is a 65% discount rate. Each unit is specially packed, cartoned, and cushioned to insure that your furniture arrives in perfect shape. This service adds a few extra days but is worth it. If your delivery is delayed it is a function of the delivery service and we will do everything in our power to speed the process.
HOW DO I RETURN ITEMS?
Undamaged product can be returned within 7 days of delivery date provided it is in saleable condition and is in original carton. YOU MUST PLACE THE ORGINAL CARTON INSIDE ANOTHER BOX. All return freight costs are the sole responsibility of the consumer. Product not in original carton may not be returned for credit. All of our items are examined before we crate them to insure that 100% of the goods are mint in box. We will not send out any item that has a defect, blemish, or damage. Therefore, be advised that any damage that occurs will have happened in transit. Please uncrate and examine all goods upon receipt of your shipment. All merchandise should be fully inspected upon receipt for evidence of damage or shortage before acceptance.
HOW DO I CANCEL AN ORDER?
Yes, you can cancel an order when it is in the estimate stage. However, once your order becomes an invoice it is finalized.
All special order furniture purchases are non-cancelable and non-returnable.
What is the re-stocking charge for returns?
A 20% re-stocking fee applies to any, and all returns. No returns are accepted without prior, written authorization.
WHAT ABOUT FREIGHT DAMAGES?
If damage or shortage occurs, refuse acceptance until transportation agent endorses extent of damage or shortage. If external appearance has not indicated damage, but upon opening, contents are found damaged, unpacking should be stopped and an inspector of the delivering carrier should be called immediately. The inspector should indicate on the delivery receipt the exact condition of the contents. The customer should file a claim report immediately. Save all packaging, wrapping, boxes, packing slips, bill of ladings, and pro numbers for submission to the freight inspector. A freight inspector will examine such and these are important parts in order to verify your loss.A freight claim does not void the order, nor will it cause delay for on time payment in full for the product shipped. Necessary re-orders in the event of severe freight damage will be handled by Gibraltar on a fast track basis. On all orders we will attempt to schedule, with the help of the freight company the best departure schedule available. However, we cannot be responsible for truck arrivals or mistakes made by the freight company.
HOW ABOUT HIDDEN DAMAGES?
DO NOT ACCEPT RECEIPT OF GOODS IF ANY HIDDEN DAMAGE IS SUSPECTED! WE CANNOT BE HELD RESPONSIBLE FOR HIDDEN DAMAGE AFTER YOU HAVE SIGNED FOR THE RECEIPT OF GOODS. Gibraltar will not ship any goods to which the shipper has attached any exception. Therefore all Goods on a shipment are shipped in new condition and complete and any claims at the receiving end are strictly between the receiver and the shipper. If a shipment is received damaged you should immediately file a claim with the transportation company. This includes any damages, hidden or otherwise, or any missing parts or hardware during the shipping and delivery process. In the event that Gibraltar pays the freight on an order no additional liability or responsibility for that order is being assumed by Gibraltar. It is the sole responsibility of the receiver to file any freight claims.
HOW DO I REPORT FREIGHT DAMAGES?
Reports, and damage claims for all carriers, freight operators, UPS, Fed Ex, and other shipping services is the sole responsibility of the purchaser. Receipt of this policy is your acknowledgment that you understand and agree to the above-mentioned terms and conditions. Our acceptance of an order is final and binding, and not subject to cancellation by the customer. If the customer cannot take receipt of goods on acknowledged delivery date, we reserve the right to transfer goods to storage. Cost of the transfer and storage will be charged to the purchasers account, and such transfer shall constitute shipment, including invoicing as of date of transfer and/or storage.
CAN YOU SHIP TO ME INTERNATIONALLY?
Many of our items are produced in Europe and can be shipped to our continental customers directly.
Other items can be shipped out to you straight from our US warehouses. We can send these items to you in one of two ways:
One, we can send them to any location you wish in the United States and they can forward such to you.
Two, we can set up your purchases so that a freight forwarding service can delivery your goods to you directly. For all these purchases shipped from the US you will have to arrange for a company to ship your items directly to you via a freight forwarder. This is something that you will have to do on your end. You can find listings for freight forwarders in the phone book and also on the Internet. We will provide you with all of the necessary forms, data, and documents to assist you. You will have to pay for all of the freight, duties, taxes, and customs on your end.
Therefore, let us know if you have a contact that would work for you and we will set up your order. Please note that all of our prices are clearly noted in US dollars on our site. Just let us know what you want and we will do the rest.
HOW MUCH IS THE LATE PAYMENT FEE?
By placing an order with Gibraltar the purchaser agrees to pay in full all accounts COD. Failure to comply will result in an automatic 2% late fee per month, and forfeiture of open credit. Gibraltar authorized sales representatives are not acting as agents of any factory. They empowered to present and promote the factory sales material and to take orders for its products. Any custom pricing or product verification is valid only if presented in writing by Gibraltar. All prices suggested list, F.O.B. factory, Los Angeles, Freight, crating, handling cartooning, delivery and installation costs are additional to the prices shown.
IS GIBRALTAR A FREIGHT COMPANY?
GIBRALTAR IS NOT A FREIGHT COMPANY. Gibraltar Furniture is a furniture sales company. We specifically are not a freight company, and not a delivery service.
HOW ABOUT INSIDE DELIVERY FOR RESIDENCES
Some third party freight carriers do not provide inside residential services due to insurance regulations.
All residential delivery is a dock to dock service provided by third parties. We provide connections to these outside third party vendors and we do not take responsibility for their performances. We include this notice on our website, invoice, and all the e-mails we send.
WHY DO YOU HAVE DIFFERENT VERSIONS OF THE SAME PRODUCTS AT DIFFERENT PRICES?
Some of our items are fabricated in Europe where labor and materials cost more. Others may use the same designs but are made in Asia where expences are much less. We pass the savings on to you and we let the consumer decide which model works best for your application.
WHAT ARE YOU DISCOUNTS FOR MULTIPLE ORDERS OF THE SAME MODEL?
Please note that all of our prices are clearly noted on our site.
In addition we have also included what the additional discounts would be if you ordered more than one unit as well.
DO YOU HAVE A CATALOG?
Our website is our catalog. For printable materials, please visit our Catalog Download Center for printable PDF catalogs for some of the product lines we carry. Note that we do not have printable materials for all product lines. For a complete catalog, simply browse our website.
NEED MORE INFORMATION ABOUT GIBRALTAR FURNITURE?
We feature a wide array of wholesale priced, state-of-the-art office furniture including conference tables, metal and wood desks, filing systems, work stations, bookcases, executive and clerical seating, computer furniture, drafting stools, shelving solutions, and high end television systems.
GIBRALTAR specializes in home, bedroom, and dinning room pieces at DISCOUNT PRICES. Our items are custom built for us in Europe and Asia and reflect our commitment to low prices and high quality materials. We feature modern equipment at the lowest possible cost via the Internet. We also offer VOLUME DISCOUNTS on all of our products. GIBRALTAR features a variety of economical shipping plans to meet your needs. Please contact us for special pricing.
Click on any picture for a full size image. All items are IN STOCK and available for IMMEDIATE DELIVERY. Many VITRA products SHIP FREE to you in the 48 contiguous USA! FireKing products SHIP FREE to your business address in the 48 contiguous USA! We offer shipping and distribution centers all across America.
GIBRALTAR features Artwood, Best, BPI, Bush, Carters, Debonair, DMI, EckAdams, ED Bookcases, Elite, Faustino's, FireKing, Global, Globe, Haskell, Holga, Hon, Italian Claccis, KI, Kingswood, KT, Lake, Martin, Office Design, Rubbermaid, Trinity, United Chair, Valu-U-Line, Vitra, and Virco products.
GIBRALTAR showcases architectural post modern pieces, Bauhaus, and modern classics furniture. Our Italian classic releases are inspired by Le
Corbusier, Eileen Gray, and other Bauhaus legends. All of our re-production pieces are painstakingly made in Italy. Assiduous attention has
been paid to every facsimile detail. All of our un-licensed replicas are cost effective alternatives to the high cost originals. We are proud to
showcase official design museum re-editions from Phillipe Stark, Charles & Ray Eames, Shiro Kuramata, Verner Panton, and Frank Gehry.
GIBRALTAR is a member of the Yahoo! Buyer Protection Program. This free package guards you against loss and protects shoppers from fraud on Yahoo! Shopping. Most items purchased through Yahoo! Shopping are covered by this program, which is backed by insurance obtained through Lloyd's of London. All credit card transactions are done over secure non-Internet telephone lines to provide 100% safety! We now accept Visa, MasterCard and American Express cards.
All of our furniture is the highest quality available anywhere!
|
| |
Translate: ![Click Here to translate to English [USA]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/usa_small.gif)
![Chascar aquí para traducir al Español [Mexico]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/mexico_small.gif)
![Chascar aquí para traducir al Español [España]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/spain_small.gif)
![Estalar aqui para traduzir ao Português [Portugal]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/portugal_small.gif)
![Scattar qui per tradurre ad Italiano [L'Italia]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/italy_small.gif)
![Hier klicken, um zum Deutschen zu übersetzen [Deutschland]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/germany_small.gif)
![Cliquer ici pour traduire au Français [France]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/france_small.gif)
![Klik hier om aan het Nederlands te vertalen [Nederland]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/netherlands_small.gif)
![Falle i staver her over å oversette å Norsk [Norge]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/norway_small.gif)
![Click Here to translate to English [UK]](http://p.hostingprod.com/@gibraltarfurniture.com/images/Gibraltar/Flags/uk_small.gif)
