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| | | Showroom & Delivery
We have showrooms that feature many of our lines located in Los Angles, Chicago,, New York, and San Franciso.
If you live in California, you may come and pick up our design classic furniture from our warehouse. Our warehouse is in the Union City, area. It is a big commercial warehouse. The truck and freight traffic can be intense at times so the following restrictions apply to pick-up:
1. You must schedule a time, this can take up to 48 hours to find a time that works.
Unfortunately, we must schedule based on the warehouse's schedule and our schedule rather than yours so don't assume the time will be convenient for you.
2. Your stock must remain in its packaging while at the warehouse. The warehouse's insurance requires this. In addition, we don't have the facilities for you to open and ?take a look?.
3. You must provide your own moving materials, rope blankets etc., and the vehicle to carry the furniture.
4. Damage due to loading or shipping is your responsibility. In our experience even with local delivery it's really worth the delivery charge to get the
furniture to you in good condition. With a commercial shipper, shipping damages are covered by the shipping company, typically Fed Ex Freight. Having said all this, if you are comfortable with the restrictions, we can work out a pick-up time.
WHAT DOES A DOCK TO DOCK DELIVERY MEAN?
When we arrange for dock to dock shipping the delivery service will bring your goods to your buildings curbside.
If you live in an apartment building the dock to dock carrier will drop your shipment off at your curbside, but will not carry it inside and uncrate it. This is a separate extra service referred to as a "white glove service". We can arrange for this at an additional cost.
If your goods are being sent to a business the freight company will drop off your purchases at your dock.
HOW DO YOU SHIP?
We use only the most reputable shipping services (UPS, FedEx) for small packages and national trucking companies for large items. After the shipment leaves our dock, allow 7-10 business days for delivery.
Oversized or heavy shipments must be delivered by common carrier (truck freight) and are brought to the CURBSIDE only during normal business hours, Monday through Friday. For larger items, we recommend that you have additional help available to bring the items from the curb to inside your home or business. There is an up-charge for RESIDENTIAL HOME deliveries because the large trucking companies will have to make an extra effort to use smaller trucks and call you 1-2 days before the delivery to set-up a delivery appointment.
Here is a list of optional and/or required delivery services that may be applied to your order. These rules apply to large oversized items only, shipping via common carrier. If the product item indicates UPS or Fedex delivery, then the below charges and rules do not apply.
1. Notification Charge/Delivery Appointment: $50 Up charge(Required if someone is NOT able to receive the goods WITHOUT prior notice, during normal business hours, Monday - Friday. Applies to Commercial Addresses only. See below for Residential Address delivery.)
2. Residential Address: Upcharge will be applied at check out.(The third party trucking company will call and make an appointment prior to delivery. You must be present to sign for the goods. )
3. Inside Delivery Charge: $150 Upcharge (Assembly and removal of packing materials is not available. This service may not be available in all areas. Delivery appointment is included in the fee.)
4. Limited Access Location: $50 Upcharge (Mini storage units, churches, schools, commercial establishments not open to walk-in public during normal business hours, construction sites, fairs or carnivals, prisons, military base/installations, mine sites, etc. Delivery appointment is included in the fee.)
5. Redelivery Charge: $50. Minimum Upcharge (When a shipment is tendered for delivery, and through no fault of carrier such delivery cannot be accomplished, a $50 charge for each additional tender of delivery to the original destination points will apply. REDELIVERY charges will not apply on shipments picked up at original destination service center.)
6. Weekend, Holiday, After Business Hours Pick-up/Delivery: $300 Upcharge. You can request Saturday, Sunday, Holiday or After Business delivery. If the service is not able to deliver within your 4 hour delivery appointment window through no fault of the carrier, you may be accessed at an additional rate of $75 per man hour.
7. HOW ARE SHIPPING CHARGES CALCULATED FOR MY PURCHASE?
Your delivery charge includes a 68% discount that we receive as a volume shipper.
8. WHY IS MY SHIPMENT TAKING LONGER THAN EXPECTED?
In rare cases our containers will be delayed due to customs and other situations. In general, we only ship out items after they are in our warehouse and ready for delivery. In certain situations we will hold an item for customers, prior to receipt of our container, to insure that our clients receive first priority delivery. After the carton is unloaded your shipment will then be rushed to you. If you do not hear from us please know that your order is on route and will arrive shortly.
9. WHAT DO I DO IF AN ITEM IS DAMAGED?
All of our items are examined before we crate them to insure that 100% of the goods are in in box. We will not send out any item that has a defect, blemish, or damage. Therefore, be advised that any damage that occurs will have happened in transit.
Please un crate and examine all goods upon receipt of your shipment. All merchandise should be fully inspected upon receipt for evidence of damage or shortage before acceptance. When damage or shortage occurs, refuse acceptance until transportation agent endorses extent of damage or shortage. If external appearance has not indicated damage, but upon opening, contents are found damaged, unpacking should be stopped and an inspector of the delivering carrier should be called immediately. The inspector should indicate on the delivery receipt the exact condition of the contents.
Claims should be filed immediately by the customer. DO NOT ACCEPT RECEIPT OF GOODS IF ANY HIDDEN DAMAGE IS UNCOVERED! WE CANNOT BE HELD RESPONSIBLE FOR HIDDEN DAMAGE AFTER YOU HAVE SIGNED FOR THE RECEIPT OF GOODS.
Undamaged product can be returned within 7 days of delivery date provided it is in salable condition and is in original carton. All return freight costs are the sole responsibility of the consumer. Product not in original carton may not be returned for credit.
Special Order furniture is non-cancelable and non-returnable. Any damage claims to all carriers, freight operators, UPS, Fed Ex, and other shipping services, are the sole responsibility of the purchaser.
Receipt of this policy is your acknowledgment that you understand and agree to the above-mentioned terms and conditions.
10. WHAT ARE THE TIME TABLES FOR DELIVERY?
UPS ground delivery runs about 7-10 working days. Plan on 2-3 weeks for freight service for shipment on larger items that cannot be sent via UPS
We pass on our wholesale shipping rate directly to our customers. This is a 68% discount rate. Each unit is specially packed, cartoned, and cushioned to insure that your furniture arrives in perfect shape. This service adds a few extra days but is worth it. If your delivery is delayed it is a function of the delivery service and we will do everything in our power to speed the process.
11. IS GIBRALTAR FURNITURE FREIGHT COMPANY?
Gibraltar Furniture is not a freight company, and not a delivery company. Some third party freight carriers do not provide inside residential services, in some areas, due to insurance regulations.
We provide connections to these outside third party vendors, and we do not take responsibility for their performances. We include this notice on our website, invoice, and all the e-mails we send.
11. HOW DO I RETURN A DAMAGED PRODUCT?
You can return any standard product purchased if you are not satisfied within 10 days of the receipt of the product. After a Gibraltar inspection, if the product is returned unused in the original box, we will exchange it or offer you a refund, less a 20% restocking fee. The product must be returned to our Warehouse within 30
days of the issuance of Return Merchandise Authorization Number (RMA).
Please note that our warehouse address is different than our corporate location and no returns will be received at our PO Box address. All returned items must be packed in their original packaging including any accessories and documentation that shipped with the product. You must PREPAY ALL freight charges and/or insurance charges back to our warehouse. No returns are allowed on custom orders and discounted items. If you require a custom order to be cancelled prior to shipment, then you will forfeit your 50% deposit.
For proper credit, all returns must include the RMA number clearly marked on the outside of the package. To obtain a RMA number, you may email us at gibraltarfurniture@bcbloabal.net or call us at 310 276-8889. We will supply you with the address and RMA number after we review your case.
Unauthorized returns will be refused.
We do not credit shipping and handling charges.
Gibraltar recommends that you:
(A) use a carrier that offers tracking and
(B) either insure your package for
safe return to Gibraltar Design or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
(C) If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return in its original packaging and in new condition. Additional charges may be accessed for products returned with any missing parts and/or accessories.
If your return is not due to our error, we will deduct the shipping costs from your refund. Your return may also be subject to a 20% restocking fee. You must inspect all orders immediately upon arrival.
If you see any obvious damage, you must note it on the carrier’s delivery receipt and should refuse shipment. If you choose to keep it for inspection, you must note the exception(s) on the delivery receipt before you sign for it. Notify the delivery agent and contact us immediately. We will provide you with instructions on returning the damaged items and sending replacements.
We feature a wide array of wholesale priced, state-of-the-art office furniture including conference tables, metal and wood desks, filing systems, work stations, bookcases, executive and clerical seating, computer furniture, drafting stools, shelving solutions, and high end television systems.
GIBRALTAR specializes in home, bedroom, and dinning room pieces at DISCOUNT PRICES. Our items are custom built for us in Europe and Asia and reflect our commitment to low prices and high quality materials. We feature modern equipment at the lowest possible cost via the Internet. We also offer VOLUME DISCOUNTS on all of our products. GIBRALTAR features a variety of economical shipping plans to meet your needs. Please contact us for special pricing.
Click on any picture for a full size image. All items are IN STOCK and available for IMMEDIATE DELIVERY. Fireking products SHIP FREE to your business address in the 48 contiguous USA! And any product from Anderson Hickey can be delivered directly to you doorstep for only $35.00 each! We offer shipping and distribution centers all across America.
GIBRALTAR features Anderson Desk, Anderson Hickey, Artwood, Best, BPI, Bush, Carters, Debonair, DMI, EckAdams, ED Bookcases, Elite, Faustino's, FireKing, Global, Globe, Haskell, Holga, Hon, Italian Claccis, KI, Kingwood, KT, Lake, Martin, Office Design, Rubbermaid, Trinity, United Chair, Valu-U-Line, Vitra, and Virco products.
GIBRALTAR showcases architectural post modern pieces, Bauhaus and modern classics furniture. Our Italian classic releases are inspired by Le Corbusier, Eileen Gray, and other Bauhaus legends. All of our re-production pieces are painstakingly made in Italy. Assiduous attention has been paid to every facsimile detail. All of our un-licensed replicas are cost effective alternatives to the high cost originals. We are proud to showcase official design museum re-editions from Phillipe Stark, Charles & Ray Eames, Shiro Kuramata, Verner Panton, and Frank Gehry.
GIBRALTAR is a member of the Yahoo! Buyer Protection Program. This free package guards you against loss and protects shoppers from fraud on Yahoo! Shopping. Most items purchased through Yahoo! Shopping are covered by this program, which is backed by insurance obtained through Lloyd's of London. All credit card transactions are done over secure non-Internet telephone lines to provide 100% safety! We now accept Visa, MasterCard and American Express cards.
FAQ'S
IS YOUR WEB SITE SECURE FOR CREDIT CARDS?
Our site has state of the art security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.
DO YOU CHARGE SALES TAX?
No sales tax will apply for any purchase except for the State of California. Gibraltar is required to collect sales tax for orders shipped to California Sales tax is calculated on the day of shipment and will be charged on all applicable sales.
HOW LONG WILL DELIVERY TAKE?
UPS ground delivery runs about 7-10 working days. Plan on 2-3 weeks for freight service for shipment on larger items that cannot be sent via UPS.We pass on our wholesale shipping rate directly to our customers. This is a 65% discount rate. Each unit is specially packed, cartoned, and cushioned to insure that your furniture arrives in perfect shape. This service adds a few extra days but is worth it. If your delivery is delayed it is a function of the delivery service and we will do everything in our power to speed the process.
HOW DO I RETURN ITEMS?
Undamaged product can be returned within 7 days of delivery date provided it is in saleable condition and is in original carton. YOU MUST PLACE THE ORGINAL CARTON INSIDE ANOTHER BOX. All return freight costs are the sole responsibility of the consumer. Product not in original carton may not be returned for credit. All of our items are examined before we crate them to insure that 100% of the goods are mint in box. We will not send out any item that has a defect, blemish, or damage. Therefore, be advised that any damage that occurs will have happened in transit. Please uncrate and examine all goods upon receipt of your shipment. All merchandise should be fully inspected upon receipt for evidence of damage or shortage before acceptance.
HOW CAN I CANCEL AN ORDER?
Yes, you can cancel an order when it is in the estimate stage. However, once your order becomes an invoice it is finalized.
All special order furniture purchases are non-cancelable and non-returnable.
WHAT IS THE RE-STOCKING FEE FOR RETURNS?
A 20% re-stocking fee applies to any and all returns. No returns are accepted without prior, written authorization.
WHAT HAPPENS IF FREIGHT DAMAGE OCCURS?
If damage or shortage occurs, refuse acceptance until transportation agent endorses extent of damage or shortage. If external appearance has not indicated damage, but upon opening, contents are found damaged, unpacking should be stopped and an inspector of the delivering carrier should be called immediately. The inspector should indicate on the delivery receipt the exact condition of the contents. The customer should file a claim report immediately. Save all packaging, wrapping, boxes, packing slips, bill of ladings, and pro numbers for submission to the freight inspector. A freight inspector will examine such and these are important parts in order to verify your loss. A freight claim does not void the order, nor will it cause delay for on time payment in full for the product shipped. Necessary re-orders in the event of severe freight damage will be handled by Gibraltar on a fast track basis. On all orders we will attempt to schedule, with the help of the freight company the best departure schedule available. However, we cannot be responsible for truck arrivals or mistakes made by the freight company.
WHAT ABOUT HIDDEN DAMAGES?
DO NOT ACCEPT RECEIPT OF GOODS IF ANY HIDDEN DAMAGE IS SUSPECTED! WE CANNOT BE HELD RESPONSIBLE FOR HIDDEN DAMAGE
AFTER YOU HAVE SIGNED FOR THE RECEIPT OF GOODS. Gibraltar will not ship any goods to which the shipper has attached any exception. Therefore all Goods on a shipment are shipped in new condition and complete and any claims at the receiving end are strictly between the receiver and the shipper. If a shipment is received damaged you should immediately file a claim with the transportation company. This includes any damages, hidden or otherwise, or any missing parts or hardware during the shipping and delivery process. In the event that Gibraltar pays the freight on an order no additional liability or responsibility for that order is being assumed by Gibraltar. It is the sole responsibility of the receiver to file any freight claims.
HOW DO I REPORT HIDDEN DAMAGES?
Reports, and damage claims for all carriers, freight operators, UPS, Fed Ex, and other
shipping services is the sole responsibility of the purchaser. Receipt of this policy is your acknowledgment that you understand and agree to the above-mentioned terms and conditions. Our acceptance of an order is final and binding, and not subject to cancellation by the customer. If the customer cannot take receipt of goods on acknowledged delivery date, we reserve the right to transfer goods to storage. Cost of the transfer and storage will be charged to the purchasers account, and such transfer shall constitute shipment, including invoicing as of date of transfer and/or storage.
WHAT IS THE LATE PAYMENT FEE?
By placing an order with Gibraltar the purchaser agrees to pay in full all accounts COD. Failure to comply will result in an automatic 2% late fee per month, and forfeiture of open credit. Gibraltar authorized sales representatives are not acting as agents of any factory. They empowered to present and promote the factory sales material and to take orders for its products. Any custom pricing or product verification is valid only if presented in writing by Gibraltar. All prices suggested list, F.O.B. factory, Los Angeles, Freight, crating, handling cartooning, delivery and installation costs are additional to the prices shown.
WHAT DOES YOU QUANITITY FREIGHT DISCOUNT MEAN?
This applies to the same item, shipped to the same address, frm the same maker. Call us for discounts when mixing and matching several items.
IS GIBRALTAR A FREIGHT COMPANY TOO?
GIBRALTAR IS NOT FREIGHT COMPANY.
Gibraltar Furniture is a furniture sales company. We specifically are not a freight company, and not a delivery service.
Does Gibraltar provide inside delivery service for residential customers?
Some third party freight carriers do not provide inside residential services due to insurance regulations.
All residential delivery is a dock to dock service provided by third parties. We provide connections to these outside third party vendors and we do not take responsibility for their performances. We include this notice on our website, invoice, and all the e-mails we send.
Gibraltar Furniture
PO Box 491365
Los Angeles, California
90049-9365
Business Hours Monday-Saturday 8:30 - 7:00 p.m. PDT.
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